Terms & Conditions

Last updated: June 7, 2025

OVERVIEW

This website is operated by Maison Elaÿa. Throughout the site, the terms “we,” “our,” and “us” refer to Maison Elaÿa. We provide this website, including all information, tools, and services available from it, subject to your acceptance of all terms, conditions, policies, and notices stated here.

Maison Elaÿa manages the website https://www.bymaisonelaya.com ("Site"). Any purchase, dispute, or claim arising from or in connection with this Site will be governed and interpreted in accordance with the laws of the United Arab Emirates (UAE).

We do not trade with or provide services to countries sanctioned by OFAC.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms and Conditions, you confirm that you are of legal age in your country of residence, or that you have given us consent to allow any of your minor dependents to use this Site.
You agree not to use our products for any illegal or unauthorized purpose, nor to violate any laws in your jurisdiction.
Any breach of these terms will result in the immediate termination of our services.

SECTION 2 – PAYMENT AND CURRENCY

Payments on this Site are accepted in AED, via Visa or MasterCard credit or debit cards.
The amount charged at checkout will match the currency shown on your receipt.
Once the payment is validated, a confirmation email will be sent to you within 24 hours.
Customers are responsible for retaining a copy of their transactions and of the policies of www.maisonelaya.com.

SECTION 3 – REFUND POLICY

Defective products

If you receive a defective item, please contact us immediately at maisonelayaservices@gmail.com, specifying the defect.
If your request is approved, a refund or an exchange will be offered.

SECTION 4 – DATA PRIVACY AND SECURITY

Your personal data is collected, processed, and stored securely, in accordance with our Privacy Policy, available on our website.

SECTION 5 – LIMITATION OF LIABILITY

Maison Elaÿa cannot be held liable for:

  • Minor discrepancies between displayed images and delivered products,

  • Losses or damages caused by misuse,

  • Delays linked to third-party providers (transport, logistics, etc.).

SECTION 6 – ACCOUNT RESPONSIBILITIES

You are responsible for keeping your login details confidential.
Any use or transaction carried out through your account will be considered authorized unless you report suspicious activity.

SECTION 7 – CHANGES TO SERVICES AND PRICES

We reserve the right to change prices, suspend, or discontinue certain products or services at any time without notice.

SECTION 8 – GOVERNING LAW

These Terms and Conditions are governed and interpreted in accordance with the laws of the United Arab Emirates.

SECTION 9 – CHANGES TO TERMS

We reserve the right to update these Terms and Conditions at any time. Any changes will be published on this page.
By continuing to use our Site, you agree to the modified terms.

PRE-ORDERS

Certain items offered on our Site may be available for purchase as pre-orders. By placing a pre-order, you acknowledge and agree that:

  • Pre-order items are subject to an estimated delivery timeframe of up to 30 days from the date of purchase.

  • This timeframe may vary depending on production and logistics, and we will keep you informed of any significant delays.

  • Payment is collected at the time of order to secure your item.

  • If a pre-ordered item cannot be fulfilled, you will be offered the choice of a full refund or an exchange.

SECTION 10 – CONTACT

For any questions or assistance requests:
📧 Email: maisonelayaservices@gmail.com
📞 Phone: +971585270977
🌐 Website: www.bymaisonelaya.com