Privacy Policy

Last updated: June 7, 2025

This Privacy Policy describes how Maison Elaÿa ("we", "our", or "us") collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase on https://www.bymaisonelaya.com (the "Site"). In this policy, "you" and "your" refer to users of the Site, whether customers, visitors, or any other person whose personal data we process.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. When updated, the new version will be published on the Site with a revised update date. By continuing to use the Site, you agree to the updated Privacy Policy.

Personal Information Collected

1. Information you provide directly

When you interact with our services, we collect:

  • Contact details: Name, email, phone number, shipping and billing addresses.

  • Order information: Products purchased, payment confirmation, and transaction history.

  • Account information: Login credentials (username, password, security questions).

  • Customer support: Information you provide when contacting us for assistance.

2. Information collected automatically

We use cookies and similar technologies to gather:

  • Usage data: Device type, IP address, browser type, interaction with the Site.

  • Shopping behavior: Products viewed, added to cart, or saved to wishlist.

3. Information from third parties

We may collect information through:

  • Payment providers: Payment details to ensure secure processing.

  • Marketing partners: To personalize advertising campaigns.

  • Service providers: To support site management, order fulfillment, and data analytics.

Use of Your Information

We use your information to:

  • Provide our services: Process payments, ship orders, manage accounts, and handle returns.

  • Marketing: Personalize promotions and advertisements according to your preferences.

  • Security: Detect and prevent fraud or unauthorized access.

  • Customer support: Respond to inquiries and improve our services.

Categories of Recipients

Category of Information Categories of Recipients
Identifiers such as basic contact details, order and account information Service providers and third parties acting on our behalf (internet providers, payment processors, order fulfillment partners, customer service, data analytics providers)
Commercial information such as orders, purchases, and customer service data Business and marketing partners
Internet or network activity such as usage data Analytics or performance providers
Geolocation data (IP address or technical measurement) Technical or security partners

Cookies

We use cookies to enhance user experience, analyze traffic, and personalize ads. You can adjust cookie preferences in your browser settings. Disabling cookies may limit certain features of the Site.

Sharing of Information

We share your information:

  • With our service providers: For payment processing, order fulfillment, and IT services.

  • For marketing purposes: To personalize advertising across platforms.

  • As required by law: To comply with legal obligations or enforce our terms of use.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

  • Access / Information: Request details of the data we hold.

  • Correction: Rectify inaccurate information.

  • Deletion: Request the removal of your personal data.

  • Opt-out: Limit or refuse the sharing of your data for advertising purposes.

  • Data portability: Receive a copy of your data to transfer to another provider.

To exercise these rights, please contact us at the details below. We may request identity verification before processing your request.

Children’s Data

Maison Elaÿa does not knowingly collect data from children under 18. If you believe your child has provided personal information to us, please contact us to request deletion.

Data Security and Retention

We implement appropriate security measures to protect your personal data. However, no system is entirely secure. Your data is retained only as long as necessary to fulfill the purposes described or to meet legal obligations.

We do not share your credit/debit card details with third parties.
All payment and personal information will not be stored, sold, rented, or shared with third parties.

Contact

📧 Email: maisonelayaservices@gmail.com
📞 Phone: +971 58 527 0977
🌐 Website: www.bymaisonelaya.com